Shift Manager - Hospitality & Tourism Operations

Trends Group, Inc. · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
Trends Group, Inc. is seeking a dynamic and experienced Shift Manager to join our team in the vibrant hospitality and tourism sector. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service to our guests.,As a Shift Manager, you will be responsible for overseeing daily operations, ensuring that all staff members are trained, motivated, and performing at their best. Your leadership and problem-solving skills will be crucial in maintaining a high standard of service and guest satisfaction.,If you are a seasoned professional with a strong background in hospitality or tourism, and you are eager to take on a new challenge, we encourage you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

Oversee daily operations and ensure smooth running of the hotel or resort.,Manage and mentor frontline staff, providing training and support as needed.,Ensure compliance with health and safety regulations and company policies.,Monitor and report on key performance indicators (KPIs) to ensure operational efficiency.,Handle guest complaints and resolve issues promptly and professionally.,Maintain a clean and well-organized work environment.,Coordinate with other departments to ensure seamless guest experiences.,Manage shift schedules and ensure adequate staffing levels.

🎓 Kualifikasi & Syarat

Minimum 3 years of experience in a managerial role within the hospitality or tourism industry.,Strong leadership and communication skills.,Excellent problem-solving and decision-making abilities.,Proficiency in English, both written and spoken.,Familiarity with local regulations and industry standards.,Ability to work well under pressure and meet tight deadlines.,Previous experience in managing a team in a similar role is a plus.,Bachelor's degree in Hospitality Management, Business Administration, or a related field.

🛠️ Keahlian

Team management and leadershipCustomer service and guest relationsOperational management and process improvementConflict resolution and negotiationTime management and organizational skillsMultitasking and prioritizationBasic computer skills and familiarity with office software
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