Front Desk Receptionist (Contract)

Join the vibrant team at H-Ostel Kuta Bali, a premier hospitality destination in the heart of Seminyak, where warmth, professionalism, and exceptional service define every guest interaction. We are seeking a dynamic and service-oriented Front Desk Receptionist to be part of our bustling front desk team. In this role, you'll be the first point of contact for our guests, ensuring their stay is smooth and memorable from check-in to check-out.

H-Ostel Kuta Bali is more than just a place to stay; it's a community of travelers from around the world. Located in the lively Seminyak area, our hostel offers a unique blend of modern comfort and traditional Indonesian charm. As a Front Desk Receptionist, you'll play a crucial role in creating a welcoming atmosphere and providing top-notch service to our diverse guest base.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at check-in and check-out, ensuring a seamless and efficient process.
• Manage guest reservations, including room assignments and special requests.
• Handle payments and process refunds, ensuring accurate and timely transactions.
• Maintain accurate records of guest information and transactions using our in-house property management system (PMS).
• Provide information about local attractions, dining, and activities to enhance the guest experience.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Promote and sell hostel amenities, tours, and local experiences to guests.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or receptionist role in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to interact with a diverse range of guests.
• Strong organizational and multitasking skills to handle multiple tasks efficiently.
• Proficiency in English, both written and spoken.
• Basic knowledge of Microsoft Office Suite (Excel, Word) and familiarity with property management systems (PMS) is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Flexible and adaptable to changing priorities and guest needs.
• Passionate about travel and hospitality, with a genuine desire to create memorable experiences for guests.

🛠️ Keahlian

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