Customer Service Representative - Call Center Agent (BPO Experience Preferred)

Join ConstantiKnow Inc as a Customer Service Representative in the vibrant heart of Bali! This is your opportunity to build a rewarding career in the BPO industry while enjoying the tropical lifestyle of Canggu, Ubud, or Denpasar.

We value experience, but we're open to fresh talent with a passion for customer service. Our team handles various client needs, from banking and insurance to telecom and retail. You'll be using tools like Zendesk, Salesforce, and CRM systems to manage customer interactions efficiently.

In this role, you'll handle inbound and outbound calls, emails, and chats, ensuring our clients receive the best service. You'll also work closely with our team to resolve customer issues promptly and professionally. This is a great chance to grow your career in a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats with a friendly and professional demeanor.
• Use CRM systems like Zendesk and Salesforce to manage customer interactions and track service requests.
• Resolve customer issues promptly and professionally, ensuring high customer satisfaction.
• Provide excellent customer service by being knowledgeable, patient, and empathetic.
• Work closely with the team to improve service standards and customer experience.
• Adhere to company policies and procedures to maintain service quality.
• Participate in training and development programs to enhance your skills and knowledge.
• Maintain accurate and up-to-date records of all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or a related field, preferably in the BPO industry.
• Proven experience in handling customer inquiries and resolving issues.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM systems like Zendesk and Salesforce is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Fluent in English, both spoken and written.

🛠️ Keahlian

Lowongan Terkait